Ticketing
Kaseya Help Desk is a comprehensive integrated help desk software and trouble ticketing system that helps IT professionals easily manage users expectations by providing IT support personnel with the tools they need to resolve issues quickly. Users and IT support personnel can interact in real time to report, diagnose and resolve issues without ever having to physically visit the desktop.
Kaseya’s Help Desk and Trouble Ticketing software can be deployed in minutes. The application is very easy to use and does not require consultants or long training cycles to start using it. It can be accessed from anywhere and does not require special servers or reconfiguration of your existing computing infrastructure. Keep track of issues, resolve them quickly and increase customer satisfaction today!
Key Features of the Helpdesk Software:
- Flexible Configuration
- E mail Alerts
- Accessible From Anywhere
- Full History Retention
- Integrated Secure Online Chat
- Comprehensive Reporting
- Easy to Use
- Rapid Deployment
- Integrated with Remote Control
- Integrated with Hardware and Software Inventory
Help Desk / Trouble Ticketing Features
IT Administrators and managed service providers know that managing user expectations and keeping a history of all issues and resolutions is the key to providing quality IT support. The organisation and the users need and expect quick assistance and resolution to their problems.
Track User Issues and Resolutions
- Create and track issues in detail
- Configurable alerts based on issue creation and update
- Complete issue history tracking with user, date and time stamp
- Support for file attachments and screen shots
- Configurable online views
- Accessible from anywhere using a standard Web browser Knowledge base
Integration Provides Overall Flexibility and Productivity
- View complete hardware and software inventory
- Easily pinpoint hardware and software changes
- Provide immediate troubleshooting and issue resolution
- Immediate remote control to the user from the issue view
- Increase user satisfaction, productivity and ROI
Integrated Online Chat
- User has immediate access to support personnel
- Secure and limited to the organization
- No additional software or network configuration required
Flexible Configuration
- E mail alerts to support personnel based on issue criteria and computer groups
- User definable issue categories, priorities and statuses
- Flexible support personnel and user access policies
