Service Agility
IT Service providers see Kaseya as Managed IT services software allowing them to provide a complete set of remote and automated services to their customers.
IT Directors view it as IT Enterprise Resource Planning (ITerp) allowing them to transform delivery of IT support services and lower the total cost of ownership.
Whatever you are or whichever way you view the software, Kaseya delivers a complete set of tools to IT administrators making them agile, productive and highly effective.
Kaseya's unique architecture and web platform takes IT support into the 21st century away from the traditional reactive support to advanced levels of proactive automation to get the ultimate efficiency out of your IT infrastructure.
So what – technicians have all the tools already – they just happen to be from a variety of vendors.
It’s not that these tools don’t work; they just don’t deliver as many benefits compared to a unified solution. Quite simply, the enterprise solution is far greater than the sum of the comparison components!
At T2 Solutions, our customers had a variety of ‘best of breed’ tools including Microsoft's SMS & SUS. They used a variety of remote control tools, some excellent monitoring tools, ticketing systems, audit software and scripting tools. Without exception every technician had the tools they felt comfortable with to handle the support and maintenance tasks they faced.
After discovering the benefits of Kaseya's integrated functions they quickly disposed of the individual applications previously deployed. This immediately reduced the administrative overheads and because of the common interface to all components they had a shorter learning curve.
Quite simply it worked out far more cost-effective to use the Kaseya software than building a tool-bag of separate managed IT service solutions.
